Service Desk Technician Role

Information Systems - Description:

The Store Systems Service Desk Technician is responsible for supporting the organization’s technical support work order process through call dispatching functions. This individual serves as the first line of response for technical issues streaming from field personnel and optimizes available resources to ensure accurate and efficient problem solving.

Duties and Responsibilities Include:

-Provides support to Store Systems Service Desk team responsible for handling trouble tickets submitted by Client and Client store teams for all technical equipment and software applications at the store.

-Ensures exceptional customer service to all field personnel and locations, while working to maximize efficiency.

-Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.

-Consistently follows all help desk standards and policies.

-Information Technology, or related field preferred

-1+ years’ experience in a technical support/ help desk role a plus

-Knowledge of PC, network, hardware, and software installation and configuration a plus

-Proficient in Microsoft Office Suite preferred

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