Every guest interaction matters. At CoffeeTree Group, we keep your convenience stores and quick-service restaurants running smoothly so your frontline teams can focus on service—not screens. While we can’t control how employees greet customers, we can make sure the technology behind every transaction works the way it should.

What you get

• Faster issue resolution and less downtime

• First-time-fix focus to reduce repeat visits

• Seamless handoffs with your internal teams and vendors

• U.S.-based expertise across POS, payments, network, forecourt, back-office, and peripherals

Flexible service models

1) On-Demand Break/Fix

When something fails, a CoffeeTree technologist is dispatched to your site to diagnose and repair—fast. Our goal: restore operations on the first trip with clear documentation and root-cause notes to prevent repeats.

2) Remote Assist for Your Techs (or Vendors)

Prefer to use your own IT staff or a pump & tank contractor? We’ll guide them live—step-by-step—so they have the right configs, firmware, and parts info to get you back online quickly. Often paired with our remote monitoring to minimize truck rolls and maximize first-time fixes.

3) Embedded, Full-Time Technologist

Place a CoffeeTree specialist inside your organization. They’ll resolve daily issues, streamline processes, standardize images/configs, and implement preventative maintenance across your entire stack.

Why CoffeeTree

• Retail-proven playbooks: POS, payments, networking, site controllers, kiosks, kitchen display, and more

• Operational rigor: SLAs, ticketing, and executive-level reporting you can act on

• Scalable coverage: Single sites to nationwide fleets

Ready to improve uptime and guest experience? Let’s tailor an onsite support plan to your stores.