Convenience, Fuel, and Retail Technology Solutions
CoffeeTree Group’s Convenience, Fuel, and Retail practice is built around one goal: helping operators simplify technology while improving uptime, efficiency, and profitability.
From point-of-sale (POS) support to large-scale rollouts, our U.S.-based team delivers hands-on expertise and responsive service for today’s competitive retail environment.
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Why Choose CoffeeTree Group?
Our team is powered by hardworking professionals from rural America, bringing the values and skills that set us apart from offshore alternatives.
• Can-do attitude – problem solvers who go the extra mile
• English as a first language – clear communication with no barriers
• Similar time zones – faster response and seamless collaboration
• Industry experience – deep understanding of the U.S. convenience, fuel, and retail landscape
We deliver onshore quality at competitive pricing, helping your stores run smoothly and your team focus on growth.
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Comprehensive Support Desk Services
Our U.S.-based support desk provides expert assistance for every part of your store’s technology stack.
POS Support
Whether you run NCR RPOS or Verifone POS, we keep your point-of-sale systems secure, up-to-date, and ready for business.
NCR RPOS
• RPOS & Epsilon software upgrades
• Remote return-to-service assistance
• Service health monitoring
• Endpoint security management
Verifone POS
• Automated backup management
• Remote software upgrades
• Rapid return-to-service support
• Process documentation and standardization
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Car Wash Support
Optimize uptime and customer experience with remote management and smart dispatching.
• Remote alarm monitoring and resolution
• Automated smart dispatch for field technicians
• Subscription management support
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ATG Alarm Management
Ensure fuel systems stay operational and compliant with 24/7 monitoring and proactive resolution.
• Remote alarm management
• Alarm resolution and root cause tracking
• Smart dispatching to reduce downtime
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Dispenser Support
Support for Gilbarco and Wayne fueling equipment to keep forecourts running smoothly.
• Remote troubleshooting and diagnostics
• Remote firmware & software upgrades
• PCI asset data reporting for compliance
• Smart dispatching for faster repairs
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Network Management
Reliable network performance is essential for today’s connected store.
• Primary and secondary ISP management
• Firewall, router, and switch configuration
• Secure WiFi management for staff and customers
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PC & Server Support
Maintain secure and stable back-office systems.
• Endpoint protection and security
• Application deployment and management
• Active Directory user administration
• Remote imaging and Windows update management
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Field Services
When you need boots on the ground, CoffeeTree Group delivers.
• Project management – seamless planning and execution
• Large-scale rollouts – from single-site to nationwide deployments
• Software and hardware upgrades – executed on time and on budget
Our field teams work hand-in-hand with our support desk to minimize downtime and maximize ROI.
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Integration Services
From car wash loyalty programs to POS virtualization, our experts help you connect systems and create smarter retail environments.
We handle the design, testing, and deployment of complex integrations so you can set the pace or keep up with industry trends—confident that your technology is ready to perform.
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Consultation & Strategy
With decades of experience in the convenience, fuel, and retail industries, our consultants are trusted by top brands and emerging operators alike.
We specialize in:
• Solving complex operational challenges
• Reducing operating expenses through automation
• Driving margin with smarter, streamlined processes
Our team blends technology, strategy, and execution to fast-track your company’s path to profitability and reliability.