Jim has been supporting business and IT clients in growth, transformation, and operational improvement initiatives for over 30 years, serving in a variety of roles across IT and BPO service providers.

His industry experience spans manufacturing, financial services, transportation, sports and entertainment, and the federal government. A significant portion of Jim’s work has been in the automotive sector, collaborating with OEMs, captive and third-party auto finance providers, Tier 1 & 2 suppliers, and a wide range of automotive sales, service, and marketing organizations. These engagements have focused on Customer Experience (CX), loyalty, digital commerce, vehicle service, and dealer enablement.

Notable projects include:

• A digital commerce rollout for an OEM client, which was selected for the Smithsonian’s permanent archives.

• A five-year pan-European CX transformation program for an OEM.

Jim’s responsibilities have included roles in business and strategic planning, project and operational delivery, solution development, business development and sales, and account leadership. He has contributed to initiatives in all global regions and takes pride in working closely with clients to understand their business goals and challenges—then collaborating to design solutions that deliver positive, measurable outcomes.

Jim has received numerous leadership and sales awards and has been selected for executive development programs at both the London Business School and the Thunderbird School of Global Management. His speaking engagements have included:

• The Economist

• Automotive Roundtable Asia (Bangkok, Thailand)

• Automotive News Power Hour

• An OEM Asia-Pacific dealer event at NADA

• Numerous client-hosted events

Jim holds both MBA and BA degrees.