Junior IT Manufacturing Plant Technician

Position Summary:
The Junior IT Manufacturing Plant Technician provides first-level technical support for hardware, software, networks, and production-related IT systems within a manufacturing environment. This role ensures smooth operation of plant floor technologies, assists in troubleshooting production system issues, and supports continuous improvement of IT-enabled manufacturing processes.

Key Responsibilities:

·         Provide hands-on technical support for desktops, laptops, printers, handheld devices, and shop-floor equipment.

·         Troubleshoot and resolve issues related to hardware, software, and networking in both office and plant floor environments.

·         Assist with setup, installation, and maintenance of PCs, thin clients, barcode scanners, label printers, HMIs, and other plant technology devices.

·         Support plant-specific applications such as ERP/MES systems, production monitoring tools, and quality management systems.

·         Monitor system performance and escalate recurring or complex issues to senior IT staff.

·         Ensure plant floor IT systems comply with cybersecurity and safety standards.

·         Document support activities, resolutions, and updates in the helpdesk/ticketing system.

·         Assist with system upgrades, patching, backups, and routine maintenance tasks.

·         Provide basic training and guidance to plant personnel on IT tools and systems.

·         Collaborate with IT and manufacturing teams to support projects, process improvements, and technology rollouts.

Qualifications:

·         Associate degree or equivalent coursework in Information Technology, Computer Science, or related field (Bachelor’s preferred but not required).

·         0–2 years of IT support experience, ideally in a manufacturing or industrial setting (internships or co-op acceptable).

·         Basic knowledge of Windows OS, Microsoft Office, and network fundamentals (TCP/IP, DNS, Wi-Fi, LAN).

·         Familiarity with ERP/MES or production systems a plus.

·         Strong troubleshooting and problem-solving skills.

·         Ability to work independently and as part of a cross-functional team.

·         Good communication and interpersonal skills; comfortable interacting with plant floor operators and management.

·         Willingness to work flexible shifts, including evenings or weekends, if required for plant operations.

Physical Requirements:

·         Ability to move between office and plant floor environments.

·         May require lifting equipment (up to 30 lbs) and working in industrial production areas.

Reports To: IT Plant Supervisor or IT Manager

COMPENSATION & BENEFITS

Schedule:

· 2nd Shift: 4:00 PM – 12:30 AM or 5:30 PM – 2:00 AM

· 3rd Shift: 11:00 PM – 7:30 AM or 11:30 PM – 8:00 AM

Pay: Based on experience with growth and advancement opportunities.

Benefits:

· BCBS medical, dental, vision, life, short-term, and long-term disability coverage.

· Holiday pay and PTO.