Junior IT Technician

1. Summary

CoffeeTree Group is seeking a motivated and detail-oriented Junior IT Technician to provide first-level technical support for hardware, software, networks, and production-related IT systems within manufacturing environments. This role focuses on maintaining reliable plant-floor technology, troubleshooting technical issues, and supporting the systems that keep manufacturing operations running efficiently.

The ideal candidate has foundational IT knowledge, strong problem-solving skills, and a willingness to learn and develop technical expertise while working alongside experienced IT professionals and manufacturing teams.

2. Key Responsibilities

  • Technical Support & Troubleshooting: Provide hands-on assistance for desktops, laptops, printers, handheld devices, and plant-floor equipment. Diagnose and resolve hardware, software, and network issues.

  • Device Installation & Configuration: Assist with installing, configuring, and maintaining PCs, thin clients, barcode scanners, label printers, HMIs, and other manufacturing technology devices.

  • Manufacturing Systems Support: Provide first-level support for plant applications, including ERP/MES systems, production monitoring tools, and quality management platforms.

  • System Monitoring & Escalation: Monitor system performance, identify recurring issues, and escalate complex technical problems to senior IT personnel.

  • Cybersecurity & Safety Compliance: Follow established cybersecurity protocols, IT security practices, and manufacturing facility safety procedures.

  • Incident Documentation: Record troubleshooting activities, service requests, resolutions, and system updates in the designated help desk or ticketing system.

  • System Maintenance & Upgrades: Assist with software updates, system patching, backups, and routine maintenance to support reliable IT operations.

  • End-User Training & Support: Provide basic technical guidance and assistance to plant personnel on IT systems, devices, and applications.

  • Collaboration & Continuous Improvement: Work with IT and manufacturing teams to support technology rollouts, operational improvements, and plant-specific projects.

3. Professional Experience & Requirements

  • Preferred: 0–2 years of IT support experience, ideally within a manufacturing or industrial environment.

  • Internships, cooperative education programs, and relevant hands-on technical experience are welcome.

  • Familiarity with troubleshooting computer hardware, software, and network connectivity issues.

  • Exposure to manufacturing technology, ERP/MES platforms, or production-related IT systems is beneficial.

  • Willingness to learn new technologies, follow established procedures, and develop technical expertise.

  • Ability to work independently and collaboratively in a fast-paced manufacturing environment.

4. Education Requirements & Preferences

  • Required: Associate degree or equivalent coursework in Information Technology, Computer Science, or a related technical field. Equivalent technical training or relevant hands-on professional experience will also be considered.

  • Preferred: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.

5. Required Core Skills

  • Basic knowledge of Windows operating systems and Microsoft Office applications.

  • Understanding of network fundamentals, including TCP/IP, DNS, Wi-Fi, and LAN connectivity.

  • Foundational hardware, software, and peripheral troubleshooting skills.

  • Ability to install, configure, and support common IT devices and applications.

  • Strong analytical thinking, problem-solving skills, and attention to detail.

  • Effective verbal and written communication skills.

  • Ability to communicate professionally with plant-floor operators, management, and technical teams.

  • Strong organizational skills and ability to prioritize support requests.

  • Ability to work independently and collaborate with cross-functional teams.

  • Willingness to work flexible schedules, including evenings or weekends, based on operational needs.

6. Preferred Certifications & Licenses

The following certifications and credentials are valued but not required. Candidates are not expected to hold all listed certifications; however, additional relevant credentials may strengthen their qualifications.

  • CompTIA A+: Foundational knowledge of IT hardware, software, operating systems, and troubleshooting.

  • CompTIA Network+: Networking fundamentals, connectivity, and troubleshooting.

  • Microsoft Technical Certifications: Relevant training or credentials involving Windows operating systems, Microsoft 365, and IT support.

  • ITIL Foundation: Knowledge of IT service management, incident handling, and support processes.

  • Cisco Certified Support Technician (CCST): Foundational networking and technical support knowledge.

  • OSHA Safety Training: Workplace safety training relevant to manufacturing and industrial environments.

7. Position Type & Work Environment

  • Employment Type: Full-time.

  • Work Location: Onsite at customer manufacturing facilities; specific locations vary by client.

  • Work Environment: Combination of office and manufacturing plant-floor environments, supporting production-related technology and IT infrastructure.

  • Available Shifts:

    • 2nd Shift: 4:00 PM – 12:30 AM or 5:30 PM – 2:00 AM.

    • 3rd Shift: 11:00 PM – 7:30 AM or 11:30 PM – 8:00 AM.

  • Schedule Requirements: Flexibility to work evenings, weekends, or adjusted shifts based on plant operational needs.

  • Physical Requirements: Ability to move between office and plant-floor environments, work in industrial production areas, and lift or move equipment weighing up to 30 pounds.

8. Compensation & Benefits

Compensation

CoffeeTree Group offers competitive compensation based on industry experience, qualifications, and position requirements. Base pay may vary depending on geographic location, skills, education, certifications, and relevant professional experience.

We also provide opportunities for professional growth, career advancement, and continued development.

Employee Benefits

CoffeeTree Group offers a comprehensive benefits package to eligible full-time employees, designed to support their health, financial well-being, and professional growth.

  • Health Insurance: Medical, dental, and vision coverage through Blue Cross Blue Shield (BCBS).

  • Retirement Savings: 401(k) retirement plan with company matching contributions.

  • Life & Disability Insurance: Employer-paid life insurance and short-term and long-term disability coverage.

  • Paid Time Off: Generous PTO and paid holidays.

  • Professional Development: Training opportunities, skill development, and career advancement.

Benefits are available to eligible full-time employees and are subject to applicable plan terms and eligibility requirements.

Ready to Start Your IT Career?

Join CoffeeTree Group and gain hands-on experience supporting manufacturing technology, solving real-world technical challenges, and developing the skills to advance your IT career.

Apply Now