Success Stories
Global Chemical Manufacturer - Advisory Services
Situation:
This large, US-based chemical manufacturer's plant IT-OT environment was operational but relied on decades-old technology particularly in the network domain. Unplanned downtime, lack of ability to quickly accommodate operational changes, and limitations on the deployment of new functionality needed to be addressed.
Solution:
CTG engaged with the client to define future state objectives followed by initial planning and design of an upgraded network that would take advantage of 5G and CBRS technology.
Outcome:
Our client benefited through an uptime increase to 99.99% availability, flexibility to make changes without the need for extensive updates to physical infrastructure, easier and secure access to operational data, and the ability to quickly deploy new IoT applications.
Automotive OEM - Managed Services
Situation:
This automotive Original Equipment Manufacturer (OEM) was faced with fluctuations in market demand and production, expanding IT-OT needs on the plant floor, cost cutting actions, and a growing number of employees taking retirement or buyouts. In some cases, the required skills to support the changing plant floor IT-OT needs simply did not exist which extended the amount of time to resolve incidents and close tickets.
Solution:
CTG worked with the client to develop a flexible “smart hands” solution for plant floor IT-OT support. This solution started in a single plant and is on track to support 17 plants by the end of the first year. Position descriptions have been refined, resources are properly screened, training is performed in collaboration with the client, and a knowledge repository is used to provide valuable information and knowledge sharing to team members.
Outcome:
The new solution from CTG provided measurable benefits to the client that enhanced efficiency. Time to resolve incidents has reduced by 30%.