Onsite Field Technician

1. Summary

CoffeeTree Group is seeking an experienced, customer-focused Onsite Field Technician to install, configure, maintain, and support technology systems at customer locations. This role combines hands-on technical expertise with field service support, focusing on point-of-sale (POS) systems, back-office applications, network infrastructure, and fuel retail technologies.

The ideal candidate has experience in convenience, fuel, or retail environments, strong troubleshooting abilities, and the technical knowledge to support system installations, upgrades, and store conversions. This position requires the ability to work independently, resolve complex technical challenges, and deliver reliable technology solutions that keep customer operations running smoothly.

2. Key Responsibilities

  • Onsite Installation & Configuration: Install, configure, and maintain POS systems, back-office applications, servers, computers, network equipment, and related store technology.

  • Network Infrastructure & Security: Configure and administer firewalls, routers, network switches, wireless devices, and other network infrastructure at customer locations.

  • Technical Troubleshooting & Support: Diagnose and resolve hardware, software, application, and networking issues while providing onsite and remote technical assistance.

  • Store Systems Integration & Conversion: Support POS conversions, back-office system implementations, network upgrades, and technology installations required to bring customer locations online.

  • Fuel & Retail Technology Support: Install, configure, monitor, and troubleshoot POS systems, site controllers, fuel controllers, and related retail technology.

  • System Maintenance & Recovery: Perform operating system installations, software updates, patching, system optimization, backups, and recovery procedures.

  • Incident Management & Documentation: Document service requests, troubleshooting activities, and resolutions in designated ticketing systems while meeting service-level agreements (SLAs).

  • Escalation Support & Technical Guidance: Serve as a technical escalation resource for internal teams and customers, providing troubleshooting assistance and guidance on complex issues.

  • Customer Communication & Collaboration: Work with customers, account managers, and technical teams to identify technology needs, communicate project updates, and support ongoing customer relationships.

  • Third-Party Integration & Testing: Collaborate with technical teams, labs, and research and development personnel to test and validate new applications, integrations, and software upgrades.

  • Project Coordination & Continuous Improvement: Support multiple customer projects, evaluate technology solutions, and recommend opportunities to improve system performance and reliability.

3. Professional Experience & Requirements

  • Previous experience supporting POS systems, retail technology, network infrastructure, or related technical environments.

  • Experience working within convenience stores, fuel stations, retail stores, or grocery environments.

  • Experience installing, configuring, and troubleshooting hardware, software, and networking systems.

  • Familiarity with POS applications, back-office systems, and third-party integrations such as loyalty programs, e-commerce, eWIC, and label printing is preferred.

  • Experience configuring firewalls, network switches, routers, wireless networks, VLANs, and endpoint security is beneficial.

  • Previous customer-facing technical support or field service experience is preferred.

  • Experience managing multiple technical issues or customer projects simultaneously.

  • Ability to work independently, take ownership of assigned tasks, and deliver solutions in customer environments.

4. Education Requirements & Preferences

  • Required: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical field, or equivalent professional experience in the POS or retail technology industry.

  • Preferred: Additional technical education, specialized training, or advanced experience in networking, retail technology, or industrial IT systems.

5. Required Core Skills

  • Strong technical troubleshooting skills across hardware, software, networking, and business applications.

  • Knowledge of POS systems, back-office technology, and retail IT infrastructure.

  • Ability to install, configure, and maintain servers, computers, switches, routers, and network equipment.

  • Understanding of network security, firewall configuration, and system connectivity.

  • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

  • Strong analytical thinking, critical reasoning, and creative problem-solving abilities.

  • Excellent written, verbal, and interpersonal communication skills.

  • Ability to provide professional customer service and technical guidance.

  • Effective organization, time management, and multitasking skills.

  • Ability to work independently and collaborate with technical teams.

  • Strong attention to detail, accountability, and commitment to customer satisfaction.

  • Ability to follow established service procedures, documentation requirements, and safety practices.

6. Certifications & License Requirements

  • Required: Valid driver's license for travel to customer locations.

  • Preferred: Relevant technical training or industry certifications related to point-of-sale (POS) systems, networking, or retail technology.

No specific technical certifications are required. Candidates are evaluated primarily on their technical knowledge, relevant industry experience, troubleshooting abilities, and customer service skills.

7. Position Type & Work Environment

  • Employment Type: Full-time.

  • Work Location: Primarily onsite at customer locations, with additional office-based and remote technical support responsibilities as needed.

  • Work Environment: Combination of customer convenience stores, fuel stations, retail facilities, and professional office environments.

  • Travel Requirements: Travel requirements vary depending on client needs, geographic location, and project assignments.

  • Schedule: Must be available to provide technical support during regular business hours and participate in after-hours support as needed.

  • Physical Requirements: Ability to walk, bend, perform repetitive movements, use hand tools and testing equipment, occasionally lift up to 50 pounds, and climb ladders.

  • Work Expectations: Ability to manage multiple priorities, respond to customer needs, and maintain professionalism in fast-paced environments.

  • Additional Responsibilities: Duties may evolve based on customer requirements, operational needs, and business priorities.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

8. Compensation & Benefits

Compensation

CoffeeTree Group offers competitive compensation based on industry experience, qualifications, and position requirements. Base pay may vary depending on geographic location, skills, education, certifications, and relevant professional experience.

We also provide opportunities for professional growth, career advancement, and continued development.

Employee Benefits

CoffeeTree Group offers a comprehensive benefits package to eligible full-time employees, designed to support their health, financial well-being, and professional growth.

  • Health Insurance: Medical, dental, and vision coverage through Blue Cross Blue Shield (BCBS).

  • Retirement Savings: 401(k) retirement plan with company matching contributions.

  • Life & Disability Insurance: Employer-paid life insurance and short-term and long-term disability coverage.

  • Paid Time Off: Generous PTO and paid holidays.

  • Professional Development: Training opportunities, skill development, and career advancement.

Benefits are available to eligible full-time employees only and are subject to applicable plan terms and eligibility requirements.

Ready to Take Your Career into the Field?

Join CoffeeTree Group and help businesses maintain reliable technology operations through hands-on installations, technical expertise, and exceptional customer support.

Apply Now