Project Delivery Director

1. Summary

CoffeeTree Group is seeking an experienced, results-driven Project Delivery Director to oversee the successful execution and delivery of customer technology projects. This leadership role is responsible for ensuring all services outlined in project-specific Scope of Work (SOW) documents are delivered on time, within scope, and in accordance with CoffeeTree Group's quality standards.

The Project Delivery Director serves as a central point of coordination between customers, internal teams, and external partners while providing technical expertise throughout the project lifecycle. This position also plays a key role in improving project governance, resource planning, documentation, and operational efficiency through the development of standardized project playbooks.

The ideal candidate combines strong technical knowledge of convenience, fuel, and retail technologies with exceptional project leadership, communication, and organizational skills.

2. Key Responsibilities

  • Project Delivery & Execution: Oversee the end-to-end delivery of customer projects, ensuring all Scope of Work requirements, timelines, dependencies, and deliverables are successfully managed.

  • Project Risk & Issue Management: Identify, escalate, and resolve project challenges, risks, and roadblocks to maintain delivery commitments and customer satisfaction.

  • Stakeholder Communication & Reporting: Provide clear, consistent project updates to customers, vendors, internal teams, and leadership throughout the project lifecycle.

  • Project Coordination & Leadership: Facilitate project meetings, technical discussions, and escalation calls while coordinating resources and maintaining alignment across stakeholders.

  • Project Documentation & Playbooks: Develop comprehensive, standardized project playbooks documenting technical configurations, workflows, processes, responsibilities, and implementation procedures.

  • Documentation Standards & Management: Maintain project documentation within CoffeeTree Group's SharePoint environment, ensuring compliance with company branding and documentation standards.

  • Scope of Work Review: Evaluate project SOW documents before customer presentation and final approval, providing recommendations to improve clarity, accuracy, and feasibility.

  • Resource Planning & Estimation: Develop accurate estimates for labor, technical skill requirements, timelines, and resource allocation to support project pricing, staffing, and scheduling.

  • Cross-Functional Collaboration: Partner with sales, operations, engineering, and field service teams to align customer expectations with project execution.

  • Technical Advisory & Support: Serve as a subject matter expert, providing guidance on system design, technology deployment, troubleshooting, and operational best practices.

  • Continuous Improvement: Refine project processes, documentation, and delivery standards to improve efficiency, consistency, repeatability, and scalability.

3. Professional Experience & Requirements

  • Demonstrated experience leading complex technology projects involving multiple stakeholders, technical teams, and external partners.

  • Strong understanding of convenience, fuel, and retail technology environments.

  • Experience overseeing project delivery from initial planning through implementation and completion.

  • Proven ability to manage project timelines, resources, risks, and customer expectations.

  • Experience creating standardized operational playbooks, technical documentation, or project delivery procedures.

  • Ability to translate complex technical concepts into clear, customer-friendly communication.

  • Experience collaborating with sales, operations, engineering, and field service teams.

  • Experience supporting distributed retail environments or multi-location technology deployments is preferred.

  • Familiarity with IT service management, managed services, or field service operations is beneficial.

4. Education Requirements & Preferences

  • Preferred: Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Project Management, or a related field.

  • Alternative Qualifications: Equivalent professional experience in technical project delivery, technology operations, or project leadership will also be considered.

  • Advanced education or specialized professional training in technology management, project delivery, or business operations is beneficial.

5. Required Core Skills

  • Strong knowledge of convenience, fuel, and retail technology systems, including:

    • Managed firewalls and secure networking.

    • Point-of-sale (POS) systems.

    • Gasoline and diesel fuel dispensers.

    • Forecourt controllers and fuel management technologies.

    • Car wash systems and integrations.

  • Expertise in project planning, execution, governance, and delivery management.

  • Ability to review and evaluate technical Scope of Work documents.

  • Strong resource planning, labor estimation, and scheduling skills.

  • Experience developing project documentation, standardized processes, and operational playbooks.

  • Excellent written, verbal, and interpersonal communication skills.

  • Strong leadership, analytical thinking, and problem-solving abilities.

  • Ability to manage complex projects, competing priorities, and stakeholder expectations.

  • Effective risk identification, escalation management, and decision-making skills.

  • Strong organizational skills and attention to detail.

  • Ability to work independently while coordinating distributed teams and external partners.

  • Commitment to accountability, operational excellence, and customer satisfaction.

6. Preferred Certifications & Licenses

The following certifications and credentials may strengthen a candidate's qualifications but are not required. Candidates are not expected to hold all listed certifications.

  • Project Management Professional (PMP): Project Management Institute (PMI).

  • Certified Associate in Project Management (CAPM): Project Management Institute (PMI).

  • Agile or Scrum Certifications: Relevant credentials in Agile project management and delivery methodologies.

  • ITIL Foundation: Knowledge of IT service management, operational processes, and service delivery.

  • Networking & Security Certifications: Relevant credentials involving network infrastructure, routing, switching, VPNs, or firewall management.

  • Retail Technology Training: Industry-specific training or credentials involving POS systems, forecourt controllers, fuel dispensers, or car wash technology.

Equivalent professional experience and demonstrated technical leadership are also valued.

7. Position Type & Work Environment

  • Employment Type: Full-time.

  • Work Location: Remote, home-office-based position within the United States.

  • Travel Requirements: Up to 25% travel based on client and project needs.

  • Schedule: Monday–Friday, 8:00 AM–5:00 PM Eastern Time, with occasional non-traditional hours required.

  • Work Environment: Remote-first environment involving collaboration with internal teams, customers, vendors, and technical resources across multiple locations.

  • Home Office Requirements: Reliable, high-quality internet connection and a dedicated, distraction-free workspace during working hours.

  • Work Expectations: Ability to independently manage complex projects, maintain consistent stakeholder communication, and support project activities outside standard business hours when necessary.

8. Compensation & Benefits

Compensation

CoffeeTree Group offers competitive compensation based on industry experience, qualifications, and position requirements. Base pay may vary depending on geographic location, skills, education, certifications, and relevant professional experience.

We also provide opportunities for professional growth, career advancement, and continued development.

Employee Benefits

CoffeeTree Group offers a comprehensive benefits package to eligible full-time employees, designed to support their health, financial well-being, and professional growth.

  • Health Insurance: Medical, dental, and vision coverage through Blue Cross Blue Shield (BCBS).

  • Retirement Savings: 401(k) retirement plan with company matching contributions.

  • Life & Disability Insurance: Employer-paid life insurance and short-term and long-term disability coverage.

  • Paid Time Off: Generous PTO and paid holidays.

  • Professional Development: Training opportunities, skill development, and career advancement.

Benefits are available to eligible full-time employees only and are subject to applicable plan terms and eligibility requirements.

Ready to Lead the Future of Project Delivery?

Join CoffeeTree Group and take a leading role in delivering mission-critical technology solutions, strengthening project execution, and driving operational excellence for customers nationwide.

Apply Now