Proximity IT Technician (Manufacturing Plant) Role

Position Overview:

The Proximity IT Technician will join the Plant Floor Systems Team, working at customer locations to assist with client-specific projects. This role focuses on supporting Plant IT systems, optimizing network performance, and general IT services including moves, additions, changes, and hardware/software fixes while addressing client concerns through troubleshooting.

Key Responsibilities:

·        Communicate effectively with clients, demonstrating strong interpersonal and organizational skills.

·        Perform installations, moves, additions, and changes to network hardware as requested by clients.

·        Support both planned and unplanned client facility power outages.

·        Identify and escalate any issues or hazards related to client moves, cabling installations, or fault resolution.

·        Determine the best solutions for incidents, including escalating as necessary.

·        Utilize client tools such as the Incident Ticketing System (ServiceNow) and Change Control systems.

·        Ensure change and fault records are updated and resolved promptly.

·        Provide detailed escalations to other CE’s or Level 2 support technicians at shift end.

·        Run patch cables between patch panels and switches, wall jacks, and end-user devices as needed.

·        Support Plant Floor Systems as management directs.

·        Perform additional duties as assigned.

Requirements:

·        Previous Plant Floor Experience.

·        Strong oral, written, and interpersonal communication skills.

·        Technical experience and a willingness to learn.

·        Proven ability to exercise sound judgment and develop creative solutions.

·        Effective time management and task prioritization.

·        Active pursuit of a bachelor’s degree in computer science, IT, Engineering, or a related technology field.

·        Four years of IT support and network services experience in a client environment preferred.

COMPENSATION & BENEFITS

Schedule:

· 2nd Shift: 4:00 PM – 12:30 AM or 5:30 PM – 2:00 AM

· 3rd Shift: 11:00 PM – 7:30 AM or 11:30 PM – 8:00 AM

Pay: Based on experience with growth and advancement opportunities.

Benefits:

· BCBS medical, dental, vision, life, short-term, and long-term disability coverage.

· Holiday pay and PTO.

Please note this job description, is meant to be a representation of the physical demands, work environment, and day-to-day activities, duties or responsibilities that are required of an employee for this job; it is not meant to be all-inclusive or limited to the above outline. To remain an industry leader, duties, responsibilities and activities of any employee may change, at any time, to meet the needs of the Company or the Customer, with or without notice.