Proximity IT Technician

1. Summary

CoffeeTree Group is seeking a skilled and dependable Proximity IT Technician to support plant-floor technology systems and network infrastructure at customer manufacturing facilities. As part of the Plant Floor Systems Team, this role focuses on maintaining reliable IT operations, troubleshooting hardware and software issues, and supporting client-specific technology projects.

The ideal candidate has experience in manufacturing environments, strong technical troubleshooting skills, and the ability to provide responsive onsite support while collaborating with clients and technical teams.

2. Key Responsibilities

  • Plant IT Support: Provide onsite technical assistance for plant-floor systems, network infrastructure, hardware, and software to maintain reliable daily operations.

  • Network Installation & Configuration: Perform installations, moves, additions, and changes to network hardware and connected devices based on client requirements.

  • Troubleshooting & Incident Resolution: Diagnose technical issues, determine appropriate solutions, and escalate complex incidents to Level 2 support or other technical specialists when necessary.

  • Network Cabling & Connectivity: Install and manage patch cables between network switches, patch panels, wall jacks, and end-user devices.

  • Power Outage Support: Assist with planned and unplanned facility power outages, including technology-related troubleshooting and restoration activities.

  • Incident & Change Management: Utilize ServiceNow and client change control systems to document incidents, track changes, and maintain accurate service records.

  • Safety & Issue Escalation: Identify and report potential hazards or technical concerns related to cabling, equipment installations, and fault resolution.

  • Client Communication & Collaboration: Communicate effectively with customers, engineering teams, and technical support personnel to coordinate issue resolution and project activities.

  • Shift Handoffs & Documentation: Provide detailed updates and escalations to other technicians or Level 2 support teams to ensure continuity between shifts.

  • Additional Support: Assist with plant-floor technology initiatives and other responsibilities as assigned by management.

3. Professional Experience & Requirements

  • Previous experience supporting IT systems within a manufacturing or plant-floor environment.

  • Preferred: Four years of IT support and network services experience in a client-facing environment.

  • Experience troubleshooting network connectivity, computer hardware, software, and related IT infrastructure.

  • Familiarity with network hardware installations, moves, additions, and changes.

  • Experience using IT service management platforms, such as ServiceNow, is beneficial.

  • Ability to prioritize multiple tasks, exercise sound judgment, and develop effective technical solutions.

  • Willingness to learn new technologies, systems, and client-specific procedures.

4. Education Requirements & Preferences

  • Preferred: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technology field, or currently pursuing a degree in one of these disciplines.

  • Alternative Qualifications: Candidates with relevant technical education, associate degrees, industry certifications, or equivalent professional experience will also be considered.

  • A demonstrated commitment to continued learning and professional development is highly valued.

5. Required Core Skills

  • IT hardware, software, and network troubleshooting.

  • Foundational understanding of network infrastructure, switches, patch panels, and connectivity.

  • Ability to perform network installations, moves, additions, and changes.

  • Familiarity with incident management, ticketing systems, and change control processes.

  • Strong verbal, written, and interpersonal communication skills.

  • Effective time management, organization, and task prioritization.

  • Ability to work independently and collaborate with technical support teams.

  • Strong analytical thinking, sound judgment, and problem-solving skills.

  • Commitment to workplace safety and established client procedures.

  • Ability to adapt to changing priorities in a manufacturing environment.

6. Preferred Certifications & Licenses

The following certifications and credentials are valued but not required. Candidates are not expected to hold all listed certifications; however, additional relevant credentials may strengthen their qualifications.

  • CompTIA A+: Foundational IT hardware, software, and troubleshooting knowledge.

  • CompTIA Network+: Networking concepts, infrastructure, connectivity, and troubleshooting.

  • Cisco Certified Network Associate (CCNA): Network configuration, administration, and troubleshooting.

  • ITIL Foundation: IT service management and incident resolution practices.

  • Microsoft Technical Certifications: Relevant credentials involving Windows systems, devices, and enterprise IT support.

  • OSHA Safety Training: Workplace safety training relevant to industrial and manufacturing environments.

7. Position Type & Work Environment

  • Employment Type: Full-time.

  • Work Location: Onsite at customer manufacturing facilities; specific locations vary by client.

  • Work Environment: Manufacturing and plant-floor operations, supporting industrial IT systems and network infrastructure.

  • Available Shifts:

    • 2nd Shift: 4:00 PM – 12:30 AM or 5:30 PM – 2:00 AM.

    • 3rd Shift: 11:00 PM – 7:30 AM or 11:30 PM – 8:00 AM.

  • Schedule Requirements: Must be able to work assigned shifts and support planned or unplanned facility outages as required.

8. Compensation & Benefits

Compensation

CoffeeTree Group offers competitive compensation based on industry experience, qualifications, and position requirements. Base pay may vary depending on geographic location, skills, education, certifications, and relevant professional experience.

We also provide opportunities for professional growth, career advancement, and continued development.

Employee Benefits

CoffeeTree Group offers a comprehensive benefits package to eligible full-time employees, designed to support their health, financial well-being, and professional growth.

  • Health Insurance: Medical, dental, and vision coverage through Blue Cross Blue Shield (BCBS).

  • Retirement Savings: 401(k) retirement plan with company matching contributions.

  • Life & Disability Insurance: Employer-paid life insurance and short-term and long-term disability coverage.

  • Paid Time Off: Generous PTO and paid holidays.

  • Professional Development: Training opportunities, skill development, and career advancement.

Benefits are available to eligible full-time employees and are subject to applicable plan terms and eligibility requirements.

Ready to Make an Impact?

Join CoffeeTree Group and help keep manufacturing operations running smoothly through dependable onsite IT support, technical problem-solving, and innovative technology solutions.

Apply Now